Confirmation and payment
Nordic Travel is part of Norden Resor i Sverige AB, Sweden. We observe the general terms of travel and are registered with the Travel Guarantee Foundation (Denmark: rejsegarantifonden; Sweden: the Legal, Financial and Administrative Services Agency) in accordance with current Swedish law relating to package holidays.
It is important for the traveller to familiarise himself/herself with the general and specific terms of travel. Your payment means that you accept these terms of travel.
Our specific terms of travel are a supplement to the general terms of travel (Allmänna villkor).
Terms of payment
The pricesare given in Danish Kroner, unless otherwise stated. The booking is binding, once it has been confirmed verbally or in writing by the booking office.
Payment of accommodation.
A deposit of 500 DKK per booking is to be paid. This sum is debited from your credit card 7 days at the latest after the reservation is made. The remaining sum is debited 14 days prior to arrival. If the reservation is made within 14 days of arrival, the total sum will be debited directly after the reservation is made.
Cancellation of accommodation.
You can cancel the booking without incurring costs. If you have already paid in full or in part for the accommodation, the sum paid will be refunded with a deduction of 500 DKK per booking to cover administrative costs.
Technical organiser
The technical organiser is Nordic Travel AB, Hamntorget, Ystad.
Making a claim
If parts of your package tour cannot be delivered in accordance with the confirmation, or if adequate alternative arrangements cannot be offered, you have the right to cancel your booking without having to pay administrative costs. You will be refunded the sum paid with deductions made for the value of any parts of the package you may already have used.
If problems arise after arrival, try to solve them there (e.g. at the hotel or the golf course). If, afterwards, you wish to lodge a complaint, you should contact the booking office first. Demands relating to price deductions or compensation should be made as soon as possible and at the latest 2 months after returning from your trip, unless prevented by special circumstances.
Our specific terms of travel are a supplement to the general terms of travel (SRF Resevillkor villkor).
Terms of payment
The number of the credit card from which payment which will be used for payment
is stated at the time of booking. All prices are specified and debited in Danish
kroner (DKK). Nordic Travel works together with airlines offering both ordinary
and discount flights. As a result, direct payment in full is required in most
cases at the time of booking. By paying on account or in full, the agreement
becomes binding.
The following credit cards are accepted for payment: Visa and MasterCard/Eurocard.
If you choose to book by telephone via our customer services, tel. +46 411 55 8725, a fee of DKK 80.00 will be charged per reservation.
Payment of accommodation.
A deposit of 500 DKK per booking is to be paid. This sum is debited from your credit card 7 days at the latest after the reservation is made. The remaining sum is debited 14 days prior to arrival. If the reservation is made within 14 days of arrival, the total sum will be debited directly after the reservation is made.
Verification of confirmation
After making your reservation, you will receive confirmation by e-mail. The traveller
is responsible for making sure the information, such as name, destination and
date, is correct. Our customer service must be notified of any incorrect information
immediately by telephone (+46 411 55 8725).
Cancellation and changes
Changing a booked holiday is regarded as a cancellation and is thus a new reservation.
As the travel documentation is personal, names may be changed only if this is
approved by the individual airline in the specific instance and on payment of
a handling fee of DKK 200 + the airline’s costs. In order to offer the
best possible package holidays to our customers, the holidays will in most instances
be based on special prices. This also explains the strictness of the cancellation
rules, as it is not possible to refund reserved airline tickets.
The following cancellation rules apply (unless otherwise specified) to our paid and confirmed package holidays.
For holidays cancelled more than fourteen days before departure, 75% of the
costs of the total price are payable (25% will be refunded).
For holidays cancelled less than fourteen days before departure, 100% of the
costs are payable.
In the event that one person staying in a multi-bed room cancels a holiday, the
remaining travellers are responsible for paying a charge for the unused bed if
we are unable to change the type of room.
Note: For cancellation due to illness or accident which is covered by valid cancellation insurance, see the “Cancellation insurance” and “Terms of compensation for cancellation insurance” sections.
Cancellation insurance
You have the option of taking out cancellation insurance which reduces your cancellation
charge (see below) in the event of illness or accident in accordance with the
general terms of travel. The price of the cancellation insurance is DKK 155.00
per adult and DKK 80.00 per child (12 years old or under). Please note that the
cost of the cancellation insurance must be paid at the same time as the holiday
is reserved. Our customer service must be notified of cancellation no less than
24 hours before departure. If the cancellation is made outside our opening hours,
i.e. if it is not possible to cancel the holiday directly by contacting our customer
service office no less than 24 hours before departure, the flight segment of
the holiday must be cancelled by contacting the airline directly no less than
24 hours before departure. Our customer service office can be subsequently notified
of this cancellation as soon as possible during the next available opening hours
so we can cancel the remaining part of the holiday.
Terms of compensation for cancellation insurance
Compensation will be paid if you have legitimate grounds for not proceeding with
the holiday, i.e. if you, a fellow traveller or a close relative are affected
by acute illness, accident or death. Close relatives are defined as a spouse,
partner, live-in partner, children, grandchildren, siblings, parents, grandparents
and parents-in-law. Acute illness is defined as an illness of which you were
unaware at the time of reserving your holiday or the occurrence of which you
were unable or could not have been expected to predict.
The occurrence of illness/injury must be confirmed by a doctor’s certificate which clearly indicates why the holiday cannot be proceeded with. The certificate must be stamped and signed by the doctor and must be written on the doctor’s official stationery and submitted to us within one week. The costs of a doctor’s certificate are not covered and the price of the cancellation insurance itself will not be refunded.
The reimbursement will in all instances be refunded directly to the credit card number which was used for making the reservation.
Luggage
For travel in Europe, a traveller may usually bring approx. 20 kg of free luggage,
including carry-on luggage. If necessary, it is often possible to bring more
luggage, for a charge. Contact the airline for further details. We are not liable
if other airlines have rules that differ from those specified above.
In the event of luggage being damaged or lost during the flight, the traveller must contact the airline directly in the airport after arrival. The airline has its own compensation rules for damaged or lost luggage.
Child discounts
Child discounts vary, depending on the airline and hotel. See the current prices
at the time of booking.
Flight times
All flight times are indicated in local time.
We are not liable for any delays or changes made by the airlines and which are beyond our control. If the airline notifies us of a delay/change well in advance of departure, we will notify the traveller of this by e-mail or telephone. Therefore, make sure that your contact details are correct.
If you are travelling outside Europe, we recommend that you contact the airline no less than 72 hours before your homeward journey to re-confirm your ticket.
Passport, visa and vaccination
Travellers who do not have correct documentation are personally responsible for
any costs relating to this. Travellers with any questions in this regard are
advised to contact the embassy/consulate of the country concerned.
Schengen
The Schengen agreement means that passports will not always be inspected in the
participating Member States. Even so, you must ALWAYS bring your passport for
airline registration purposes.
Travel insurance
We advise travellers to take out travel insurance before departure, if you do
not already have a full-coverage annual travel insurance policy or similar. If
you are in doubt, please contact your insurance company for further details.
Complaints
1. Any complaints about faults, deficiencies or similar must be submitted directly
to the hotel as soon as possible during the stay or to the airline in connection
with the flight.
2. If the problem is not resolved satisfactorily, Nordic Travel’s customer service must be notified by telephone, +46 411 55 8725, no less than 24 hours after the traveller arrives at the hotel or when the fault/deficiency occurs.
3. Complaints and any claims for damages must be sent in writing to Nordic Travel within thirty days after the end of the holiday. If the guidelines stipulated in points 1 and 2 above are not observed, the complaint will be subsequently rejected.
E-mail address: info@nordictravel.org.